FAQs
❓ Frequently Asked Questions (FAQs)
1. Do you ship worldwide?
Currently, we ship to the USA,Uk,Canada,Australia and selected international locations. Shipping availability will be shown at checkout.
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2. How long does delivery take?
Orders are usually processed within 2–5 business days. Standard delivery takes 7–15 business days, depending on your location.
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3. How can I track my order?
Once your order has shipped, you will receive a tracking number via email. You can use it to track your package online.
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4. What payment methods do you accept?
We accept major credit/debit cards, PayPal, and secure payment gateways. All transactions are encrypted for safety.
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5. Can I change or cancel my order after placing it?
If your order has not been processed, you can request changes or cancellation by contacting us at support@globalsmartshopping.com within 24 hours.
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6. What is your return & exchange policy?
You may request a return or exchange within 30 days of delivery, as long as the product is unused and in original packaging. See our Return & Exchange Policy for details.
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7. What if I receive a damaged or wrong item?
Please contact us immediately with your order number and photos of the product. We will arrange a replacement or refund at no extra cost.
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8. Do you offer refunds?
Yes. Once your return is approved and the product is received, we will process your refund to the original payment method within 5–10 business days.
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9. Are there items that cannot be returned?
Yes. Final sale items, customized products, and hygiene-related products (e.g., cosmetics, undergarments) cannot be returned for safety reasons.
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10. How do I contact customer support?
You can reach us anytime at 📧 support@globalsmartshopping.com. Our team will respond within 24–48 hours.